SHIPPING POLICY

Orders are shipped within one business day.

Orders placed over the weekend will be shipped on Mondays.

Free Delivery

Delivery is free of charge for all New Zealand orders over $100 and International orders over $250.

New Zealand Delivery

REGION	METHOD	DELIVERY TIME	COST
North Island	NZ Post	2-3 working days	Free for orders over $100
South Island	NZ Post	1-2 working days	Free for orders over $100
Rural	-	Add 3-5 working days	Free for orders over $100
Local	Pickup	Same Day	Free

MAKING A CLAIM

All claims for damage must be received via email (hello@lucyking.co.nz) within 7 days of delivery and all claims for loss within 14 days of dispatch.

If you're making a claim for a damaged item, please ensure you include two photos of each of the following: damaged contents, inner packaging and outer packaging so that we can make a claim with the relevant freight company.

International Delivery

Online | Australia + USA

Via Email | Rest of the World

REGION	METHOD	DELIVERY TIME	COST
International	DHL Express	3-5 working days	Free for orders over $250
Rural	-	Add 3-5 working days	Free for orders over $250

International packages may be subject to customs, duties or other fees that are calculated by country. The receiver is responsible for paying any customs duties and fees applied. Under no circumstance will LucyKing Limited be liable for any of these charges. If the charges of a held shipment are refused the shipment will be abandoned at destination.

Indicative duty + tax-free thresholds
as at 24.04.25*

Australia = < $900 AUD - No Duties or VAT payable

USA = < $800 USD - No Duties or VAT payable

UK = < £135 - No Duties or VAT payable

EU = < $150 EUR - No Duties, 20% VAT payable

*We do not guarantee these rates.
We advise you to make your own checks, so you don't get any nasty surprises.

Returns

Please see Returns.