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RETURNS POLICY

LucyKing Ltd takes great pride in providing quality products. However, if you wish to exchange or refund your purchase, you may do so within 30 days from the date of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following goods are exempt from being returned:

* Gift vouchers

To complete your return, we require a receipt or proof of purchase.

REFUNDS 

To receive a refund, simply return the goods to us. Upon receipt of your returned items, a refund will automatically be applied to your credit card or original method of payment.

EXCHANGES

To organise an exchange please email us in the first instance at hello@lucyking.co.nz detailing your situation so that we may resolve it as quickly as possible.

SHIPPING

To return your items, you should mail them to: LucyKing, 61 Gibbston Back Road, RD1, Queenstown, 9371, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item (unless the return is a result of our error e.g. wrong goods, damaged in transit or defective). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.