RETURNS POLICY

Our 30-Day Guarantee

We’re confident you’ll love your LucyKing purchase - but if it’s not quite right, you’ve got 30 days to return it for a full refund. No questions asked.

If more than 30 days have passed since your delivery, we will provide a store credit instead.

To be eligible, your item must be unused, in its original condition, and returned in its original packaging.

Please note:
Gift vouchers are not eligible for return.
To complete your return, we’ll also need a receipt or proof of purchase.

Refunds

Once we receive your return, we’ll process your refund back to your original payment method.
Refunds cover the value of the returned items only - shipping costs are non-refundable.

Exchanges

Need to swap something?
Email us at hello@lucyking.co.nz with your order details, and we’ll help get it sorted quickly.

How to Return

Please post your return to:

LucyKing
10/50 Buckingham Street
Arrowtown 9302
New Zealand

Return shipping costs are your responsibility unless the return is due to an error on our part (e.g. incorrect or damaged items).
We recommend using a trackable shipping service or adding shipping insurance, as we can’t guarantee we’ll receive your returned item.